User Interface Evaluation
Think Dynamics, recently purchased by IBM, is a leader in data center automation and software for just-in-time provisioning of servers. Due to the complexity of the system, it was often difficult to explain the benefits of the software to prospective customers.
Think Dynamics brought me in to pinpoint areas for improvement. For such a complex system this was a challenging assignment. Through a series of interviews with sales team, developers and potential end users it became clear that the benefits of the software were not apparent to high level purchasers, while technical end users who would need to use the system were frustrated with speed issues.
The power functionality of the new interface cut the frustration for end users, and made it easier for organizations to understand the value of Think Control. Think Dynamics was later purchased by IBM, and integrated into their Tivoli product set.